From Our Hands to Yours

How Shipping Works

A one-of-one piece deserves better than a padded envelope and a prayer. Every order is packed in our store, shipped FedEx, and signed for at your door — with free Ground shipping on orders over $70.

You place your order

Checkout is handled by Shopify — the same secure payment platform behind millions of stores. We never see or store your card details.

We pack it by hand

Your piece is wrapped, cushioned, and boxed in our store by the same people who inspected it. Hardware is protected, straps are stuffed, and everything included — dust bag, box, cards — is packed with it.

It ships within one business day

Orders are typically processed within one business day (we don't ship on weekends), via FedEx. The moment it's on its way, tracking lands in your inbox so you can watch every mile.

You sign for it

Signature confirmation is required on every delivery — your piece is never left sitting on a porch. It goes from our hands to yours, and nowhere in between.

Why It's Safe

Built so nothing is left to chance

  • Signature required

    No doorstep drop-offs. A signature is required on every delivery, so your piece is handed to a person — not left to chance.

  • Locked-in delivery address

    Once the FedEx label is created, the address can't be diverted to a forwarding address — a simple rule that shuts down the most common delivery scams.

  • Discreet packaging

    Plain, unbranded outer boxes. Nothing on the outside hints at what's inside, so a package in transit is just a package.

  • A real person, start to finish

    Questions before it ships, while it's moving, or after it arrives — you call, we answer. No ticket queues, no bots.

The details

Expedited and international shipping are available for an additional fee. All sales are final — every piece is one of one, so ask us for extra photos, video, or a condition walkthrough before you buy; the full terms are in Returns & Shipping. And if you'd rather skip the box entirely, pickup in store is always free.

Wondering about the piece itself? Every item is authenticated before it's listed — read the Authenticity Promise.

The Showrooms

Come See Us

Every piece on the site lives in our Alhambra showroom — come try it on, see the collection up close, and say hello to Shelley. Down in the desert? Find us in Palm Springs too.